FAQ

• Where to find Software information
• Onboarding Process
• DEXIS 9 vs. DEXIS 10
• Setting Expectations with Customers on AI
• Generic FAQ

Where to Find Your Software Information 

How to get your DTX Studio™ Clinic Software version?

1. On the software select "Menu"
2. Go to "Account Details" to access the name and program version.
   

How to get your DEXIS Imaging Software version?

1. Click the DEXIS logo in the upper right-hand corner of your software.
   
2. Select Preferences and Component Licensing to get your DEXIS Practice Name and Phone Number.
   

 

Onboarding Process

Q: How long does installation take?

A: Installations can range from a few minutes to multiple hours depending on several factors including your current software version, IT infrastructure and number of workstations. We recommend that you schedule the update on a day where you have a lighter patient schedule or when the practice is closed.

Q: Is training included with my purchase?
A: Yes, we provide self-learning training options. You will receive links to training materials in a welcome e-mail after completing your purchase.

Q: Will I get auto billed after the 1st 60 days? Does my subscription auto-renew?
A: After 60 days you will be automatically billed for a 1-year license. Your subscription will automatically renew each year unless otherwise cancelled.

Difference between DEXIS 9 vs. DEXIS 10

Q: What version of DEXIS software do I need to purchase DEXassist Solution?
A: In order to use DEXassist Solution, you must be on DEXIS 10.4 or greater. For customers on an older version of DEXIS 10, we will update you to 10.4. For customers on DEXIS 9, we will import your data over to DEXIS 10.

Q: What is the difference between DEXIS 9 and 10?
A: DEXIS 10 is very similar to DEXIS 9 with minimal workflow differences. The main differences include an improved database, AI capabilities and more frequent innovative software updates. See below for a full list of benefits: 

• DEXassist Solution – 2D AI Dental findings 
• ScanFlow & DEXIS IOS Integration
• Cross site synchronization with DEXSync
• Scalable large database size support
• Advanced site manage tools for disaster recovery
• Rich integrations with other acquisition software
• High performance with large color image support
• Cyber Security (SQL encryption)

Q: Will my staff need to be re-trained on DEXIS 10?
A: No, the imaging workflow of DEXIS 10 is very similar to DEXIS 9. Your staff may only notice minimal differences and will be able to use the software immediately after the upgrade is complete.

Q: How long does it take to complete a DEXIS 9 to 10 install?
A: Installation time can vary depending on several factors. Typically, the upgrade from DEXIS 9 to DEXIS 10 takes several hours to a half day. We recommend that you schedule the update on a day where you have a lighter patient schedule or when the practice is closed.

Q: Are there any differences in system requirements between DEXIS 9 and 10?
A: There are very minimal system requirement differences.

AI Performance 

Q: How accurate is AI?
A: 2D AI Dental Findings are aimed at ensuring that we quickly get the user's attention towards certain areas of interest. It is also an excellent tool for patient education and aid in ensuring that patients understand and accept treatment. In general AI detection cannot be 100% accurate. AI is a tool to assist with your diagnostic process. 

Q: There are some findings that I am not interested in, can I turn specific findings off?
A: Yes, the AI menu allows you to control which findings you wish to turn on or turn off. You can also hide specific findings at the image level.

Q:  Why might I disagree with a finding?
A: When AI identifies a pattern within the bone which matches one of the findings, it highlights it. This could be due to artifacts from the intraoral sensor or poor angulation where specific patterns or radiopacities get highlighted.

Q: Will the AI improve overtime and will new features be added?
A: With your subscription, we plan to release several AI software updates each year, with additional improvements and new features.

Billing and Subscription Management

1. What is DEXIS Shop?

DEXIS Shop is an ecommerce store that specializes in selling software subscriptions for dental imaging. We offer a range of products, including the DEXassist Solution and the DTXassist Solution, which provide assisted intelligence for identifying pathologies on 2D X-ray images with just a single click. Our softwares are designed to enhance diagnostic capabilities and streamline workflow for dental professionals.

2. How does the DEXassist Solution work?

The DEXassist Solution utilizes advanced AI technology to analyze 2D X-ray images and identify potential dental findings. With just a single click, dental professionals can receive assisted intelligence and gain valuable insights for accurate diagnosis. This Solution is a valuable tool for enhancing diagnostic capabilities and improving patient care.

3. How does the DTXassist Solution work?

The DTXassist Solution is specifically designed for users of DTX Studio™ Clinic software. It offers similar AI features as the DEXassist Subscription but is tailored to work seamlessly with the DTX Studio™ Clinic software. With this Solution, dental professionals can optimize their workflow and improve diagnostic accuracy.

4. How can I contact DEXIS Shop for product information?

You can reach out to our team for product information by submit the form on the contact page. We are here to answer any questions you may have and provide you with detailed information about our software subscriptions.

5. What is the cancellation policy for subscriptions?

If you wish to cancel your subscription, login in your account and manage your subscription or click on the link you recieved on the email confirming your subscription. Please note that no refund or credit will be provided for payments processed before the time of cancellation notice.

6. How can I get technical support for my subscription?

If you require technical support for your subscription, you can contact our support team at +1 (888) 883-3947 or by submit the form on the contact page. Our dedicated team is available to assist you and address any technical issues or concerns you may have.

7. Can I get a refund for my subscription?

Unfortunately, we do not offer refunds for subscriptions. Once the payment has been processed, it is non-refundable. If you have any questions or concerns about your subscription, please contact our team at the contact page.

8. How can I reach out to DEXIS Shop for general inquiries?

If you have any general inquiries about DEXIS Shop or our products, you can send contact our team via the contact form. Our team will be happy to assist you and provide the information you need.

 

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